FAQ

PAYMENT
We accept all major credit cards.

SHIPPING
We ship all items via USPS out of Shawnee, Kansas.  Once your order is ready to ship, we'll send you a notification with tracking information.

Local delivery is available within a 20 mile radius.  If you live near the KC area please reach out and we can set up a delivery time.


REFUNDS & EXCHANGES
Orders are eligible for a refund or exchange within a 15 day period as long as they meet the following requirements:

  • The order is new and unused
  • The order has not been damaged
  • The order was not purchased on a final sale
  • The order is not a custom order

If eligible, simply return your order with original receipt or packing slip to:
Hound & Hatchet
ATTN: Returns Dept
6617 Garnett Drive
Shawnee, KS 66203
Please note: You may want to keep your tracking number on hand in case any packages are lost or delayed in transit.

Once we receive your order back and approve the refund, you should see the amount back on your original form of payment within 10 business days.  If you do not see your refund come through within this time, please contact us.

If a product arrives damaged, please contact us within 2 business days with photos.  We'll then start a claim for you and get a new item created to replace your damaged piece.


CUSTOM ORDERS
We love working on your custom orders!  Please get in touch with us at: info@houndandhatchet.com


 ADDITIONAL POLICIES
Our products are handmade, one piece at a time.  In general, our lead times are 1-2 weeks unless otherwise specified.  We try our best to accommodate your timeline.  If you have a specific due date please let us know prior to purchasing.


We work with repurposed and reclaimed wood, so please know, some of our pieces will have imperfections and no two pieces will ever be exactly alike.  Imperfections may be: saw marks, nail and bolt holes, knots and blemishes.  Personally, this is what we love about the wood we work with, but just in case that isn't your thing please know this prior to purchasing.  We always take the time to finish your wood with proper sanding and sealing to ensure it will last for years to come.